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Warranty/Repair
Over-the-Counter Warranty


Only Vacuum Pumps are covered under the OTC warranty.  All other product is warranted via return of product to wholesaler for RGA and evaluated at the factory.

Any changes or modifications made to any product voids the warranty.

Download the OTC Warranty

Products sold by JB Industries Inc. are warranted for a 12 month period from the date of sale with the following exceptions:

  • Vacuum pumps are warranted for 24 months over-the-counter
  • Rothenberger tools are warranted for 24 months 
  • Manifolds have a lifetime warranty on the bar only, parts are not covered.

All other JB Products are warranted for 12 months from date of purchase against manufacturing defects only.

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Vacuum Pumps: 24 Months

 

*ALL WARRANTY STATEMENTS APPLY TO BOTH PLATINUM AND ELIMINATOR PUMPS

JB vacuum pumps are not intended for use on Amonia or Lithium Bromide (salt water) systems. Use of JB vacuum pumps on either of these systems will VOID the product warranty.

Pumps that are in warranty are examined as soon as they arrive at the warehouse so that we may contact the wholesaler regarding our determination. The over-the-counter warranty applies only to the manufacturing defects and is VOID if the problem has been determined to be abuse.

Check for signs of abuse:

A. Back bell housing area
B. Base is broken or missing corners
C. Side of trap
D. Damage to protective fins and drain valve
E. Sight glass shows buildup
F. Flat hit marks on top and bottom of corners
G. Handle bent down or broken
H. Intake damaged or missing

The warranty is void if...

1. Oil has not been used in pump or changed
2. Corrosive substances have been introduced in the pump
3. The pump has been altered or any components removed or missing

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Manifolds: Lifetime, Bar Only

 

Manifolds carry a lifetime warranty on the bar only and does not include coverage of any parts. The 12 month over-the-counter warranty covers manufacturing defects only, not abuse. Signs of abuse include lens cracked or missing, gauges that can be loosened by hand, and drop marks on manifolds or unions. Check calibration with the set screw on the gauge as well.

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Digital Instruments (Gauges, Manifolds, Leak Detectors): 12 Months

ATLAS SCALE: 24 MONTHS, PROWLER: 24 MONTHS

 

Check the batteries. The product will provide a low battery warning with flashing dots at the bottom of the display. Plug in and toggle through the settings as well as the temperature setting to check if the sensors are working. If the sensors are working, push the on/off button to auto cal to see if it will return to zero. If any of the readings are off, check to see what the temperature sensor is for both sensors. A few degrees difference between the two can cause a problem with the readings. Check for signs of abuse which include a cracked case, drop marks on fittings, display is dimmed or damaged, sensor is pinched or sliced, and the hook is bent or missing.

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Digital Micron Gauges: 12 Months

For the DV-22N, check the last recorded vacuum and then press twice to clear the last recorded vacuum to see if it resets (if the numbers are jumping around, it may be a cold pump or oil contaminant inside the thermistor). If the numbers are jumping around after you have disconnected the gauge from the vacuum and it will not return to one, wait until the gauge auto calibrates. Unit will display JB and turn off before it reads 1 if batteries are low. JB vacuum gauges utilize a thermistor, which if contaminated, can result in faulty readings. Make sure that the sensors are cleaned with rubbing alcohol (Isopropyl) if readings seem erratic or as part of a regular maintenance regiment. DV-22N will display a “1” if vacuum reading is above 9,000 microns. The DV-40/DV-41 will display “00000000” when the vacuum level is above 12,000 microns. Check for signs of abuse which include a cracked case, the coupler is loose at the base of the case, the O-ring/gasket is chewed up or damaged or missing, there are pliers or channel locks on couplers,and the hook is broken or missing.

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Rothenberger Tools: 24 Months

Check for signs of abuse.

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How to Return Product

 

Prior to returning any product to JB, you are required to obtain a Return Goods Authorization number (RGA). Contact customer service at 800-323-0811 to obtain your RGA. Insure that all returned products are packed adequately to avoid damage during shipment as we will not honor warranty claims for items damaged in transit. The recommended packing procedure for pumps is detailed below. Paperwork should be placed in a separate plastic bag and should include your assigned RGA, a description of the problem, a copy of the invoice, and any customer assigned repair or purchase order number (if applicable). Please provide contact information of whom to inform of package receipt as well as the person authorized to accept repair charges should the warranty be void. 

PLEASE MAKE SURE THAT ALL ITEMS ARE PACKAGED CORRECTLY TO PREVENT DAMAGE IN SHIPMENT. WE WILL NOT HONOR WARRANTY CLAIMS FOR ITEMS DAMAGED IN TRANSIT.

 

DO NOT PUT STICKERS OR STRONG TAPE ON FACES OF PRODUCTS AS ITEM MAY COME BACKWITH NO MANUFACTURER DEFECTS.

 

Returning Vacuum Pump for Repairs

Before returning the pump to the factory, follow these steps to ensure that no additional charges are incurred because of poor packaging.

1. Completely drain oil from pump and close off all valves. If red cap is on pump put in end of handle to prevent leakage during transit.
2. Place pump in plastic bag and seal.
3. Cushion bottom of carton with packing paper or crumpled newspaper before putting pump in carton. Use packing paper or crumpled newspaper around all sides and the top. DO NOT USE PEANUTS.
4. Place all paperwork in a separate plastic bag and seal. Please include RGA number issued by JB and a detailed description of the problem.
5. If an estimate is required prior to repair, be certain this is clearly specified and highlighted.
6. Depending on the time of year, allow 2-4 weeks for repair services.


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Shipping Info

JB Industries
Repair Department
601 N. Farnsworth Ave.
Aurora, IL 60505

FOR VACUUM PUMP REPAIRS ONLY

 

Customers in Alaska, Arizona, California, Idaho, Montana, Nevada, Oregon, Utah, and Washington have the option of sending their vacuum pump repairs to JB or to Merced Wholesale:

Merced Wholesale
805 S. Fremont
Alhambra, CA 91803
Phone: 626.293.5710
Fax: 626.289.1961

For customers opting to use the Merced Wholesale facility, prices, terms and conditions must be obtained from Merced.

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